Terms of service

These terms govern the use of the QuietJar widget, the QuietJar dashboard, and the QuietJar website. QuietJar is a product of GoodFolk B.V. i.o.; references to QuietJar, we, and us mean GoodFolk B.V. i.o.

Acceptance of these terms

Before you create an account, we show you these terms and our fee of 5% per donation, VAT included. You accept both by ticking the box before you choose “Send code”. If you accept on behalf of an organization, you confirm that you are authorized to bind it.

Description of the service

QuietJar provides an embeddable donation widget and a dashboard. You install the widget on your own website by pasting a small piece of code. Visitors of your site can then donate without leaving your page: they choose an amount and pay right there. An optional hosted page can receive donations for people who prefer one. The dashboard is where you style the widget, register the site it runs on, and open your payment account.

A donation is a payment to you. Stripe collects each donation into your connected account, and our fee travels with it as an application fee through Stripe. We never hold your donations.

Account registration and security

Registration requires an email address; sign-in uses a one-time code, and a new address is registered automatically on first sign-in. You must be at least 18 years old; Stripe requires that for payment accounts.

To receive donations, you open a connected account with Stripe through the dashboard, where you provide your details and complete any identity checks Stripe requires. Opening that account means you also accept the Stripe Connected Account Agreement, and you follow Stripe’s restricted business list and the sanctions and fundraising rules that apply to you. You register the site address the widget runs on; donations are only accepted from that site.

You keep access to your account secure. You are responsible for all activity under your account unless we caused it. Notify us immediately if you lose access or suspect misuse.

Acceptable use

You must not use the service to break the law or infringe the rights of others. In particular you must not:

• offer goods or services in return for a donation;
• collect donations for purposes that are unlawful, or that infringe intellectual property, privacy, or other rights of third parties;
• present the widget in a way that misleads supporters about who receives their donation or what it is for;
• operate a site through the widget whose content is unlawful, or whose processing of personal data lacks a valid legal basis and the notices required by law;
• interfere with, probe, or load-test the service without our written consent, or circumvent rate limits or access controls;
• resell access to the service, or let a third party collect donations through your account, without a separate agreement.

You are responsible for the content and purpose of your website, for the way you ask for donations, and for the way you use what you receive.

Fees and payment

QuietJar costs nothing up front. There is no monthly fee and no plan. Our fee is 5% of each donation, VAT included.

Stripe collects each donation into your connected account. Our fee is transferred to us through Stripe as an application fee; we never hold your donations. What remains of each donation, minus Stripe’s costs, becomes your balance. Payment methods cost Stripe different amounts; those costs are borne by you and are never added to the supporter’s payment.

Donations must be within the minimum and maximum amounts shown in the dashboard; for euros, between €1 and €500 per donation.

Refunds and chargebacks are handled in your connected account; a refund or chargeback and the costs it causes are debited from your balance. If your balance goes negative, you repay the shortfall. Donations already collected stay in your balance until Stripe pays them out, on Stripe’s schedule. Donations are your income: taxes on them are your responsibility.

Right of withdrawal

You can withdraw from this contract within 14 days of creating your account, without giving a reason. Write to info@quietjar.com before the 14 days end. The model withdrawal form at the bottom of this page helps, but you do not have to use it.

You ask us to start the service right away, so fees on donations made before you withdraw stay due.

Conformity

The widget and dashboard conform to these terms when they work as described. The statutory guarantee of conformity for digital services applies, and we supply the updates needed to keep the service working as described, for as long as we provide it. If the service does not conform, the remedies of consumer law apply. We are entitled to provide the service and perform it with professional care.

Service availability and support

Support is available through the channels published on the QuietJar website. We do not commit to a specific uptime. We may update the service, provided the widget and dashboard keep working as described.

Confidentiality

Each party protects the other’s non-public information with the care of a prudent businessperson and uses it only to perform the contract. This does not apply to information that is or becomes public, was independently developed, or was received lawfully from a third party. The obligation lasts as long as the information is not public.

Data protection

You are responsible for the lawfulness of the personal data processed on your website, including through the widget. Where we process supporter data on your behalf, the data processing addendum applies and forms part of these terms.

Your privacy notice must name QuietJar and Stripe as recipients of supporter data, and disclose the widget storage described in the cookie policy.

Intellectual property

We own the service, including the software, the brand, and the website. We grant you a non-exclusive, non-transferable right to use the service under these terms.

You keep all rights in your website, your content, and the styling you configure. We claim no rights in them and use them only to run the widget for you.

Liability

We are not liable for indirect damage, such as lost profit or lost data, unless we cause it by intent or gross negligence. Statutory consumer rights are never limited.

Responsibility

You cover third-party claims caused by your website, by the donations you collect, or by your breach of these terms. We cover third-party claims that our service, as provided by us, infringes their intellectual property.

Term and termination

The contract runs for an indefinite term. You can stop using the service and close your account at any time. We can terminate with 30 days’ notice by email. We may suspend or terminate with immediate effect for material breach, fraud, or where the law requires it. A suspension always comes with a reason and a way to respond.

After you terminate, the widget keeps working for 14 days, so donations already in progress can complete. Donations already collected are paid out through your connected account, minus amounts still owed. Provisions that by their nature survive, including data protection and governing law, survive termination.

Changes to these terms

We may change these terms. We announce material changes by email at least 30 days before they take effect and publish them on this page. If you disagree, you can terminate free of charge before that date. If you keep using the service after that date, the new terms apply. Other changes take effect on publication.

Governing law

Dutch law applies. You keep the protection of the mandatory law of your country of residence, and you can bring a case in, and be sued in, the courts of your own country.

Other clauses

Force majeure: neither party is liable for a failure caused by an event beyond its reasonable control.

Assignment: we may transfer this contract only if your position does not weaken as a result.

Severability: if a clause is found invalid, the rest of these terms stays in force.

Notices: we send notices to the email address on your account. You can reach us at the addresses in the imprint.

Appendix: model withdrawal form

Fill this in and send it to info@quietjar.com only if you want to withdraw.

To GoodFolk B.V. i.o., Panamalaan 8-D, 1019 AZ Amsterdam, The Netherlands:

I withdraw from the contract for the use of QuietJar, concluded on [DATE].

Name: [NAME]

Email: [EMAIL]

Date: [DATE]